Automation Won't Fix This

Name: The Most Dangerous Part of a Workflow Is the Handoff
Uploaded: 2026-10-08
Duration: 12 min 20 s
Description: A handoff can fail when information, ownership, receipt, or the next action becomes unclear. Episode 17 of Kasence Flow Insights examines how to create a safer handoff process with clear ownership and visibility.

Business Flow

A quick look at why automation cannot repair a broken customer flow — the process has to work first.