The Flow Check with Scot — Episode 001
Costs Are Up. What Should You Fix Before You Raise Prices?
Before raising prices, look at the work you're already paying for that shouldn't exist. Scot walks through five places a service business can lose money without noticing, then uses an illustrative plumbing company to show how return trips can create thousands of dollars in avoidable labor cost. The first improvement isn't new software. It's better job intake so the right information — and the right part — is available before the technician leaves the shop.
Key takeaway
Fix the leaks before you raise the price. Track every return trip for two weeks, record why it happened, and use the pattern to improve intake.
Learn the foundation
The Kasence Flow Insights lessons behind this episode:
A better way forward
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